Service and support

We know you find it strategically important to ensure uptime, continuity and quality of your business.
You take the necessary measures to reduce risk where possibles.
Line-stops or failure should simply be prevented.

Our services are targeted to realize that prevention with both pro-active and reactive services, varying from basic support to advanced managed services as described below.

Moves, adds & changes (MAC)
Vision systems calibrated, often in a very accurate way.
When an installation is moved, inspections or measurements still need to provide the same result.  Beltech can take care of this process and provide (remote) support. With regression-testing and pre- and after calibration methods, we ensure long-term and stable performance of the system.

Training
We offer training and instruction for different technical levels and functions.
Your technical know-how and possible first-line support determine the type of training that is required.
Differentiated training can be given to operators, management or supervisors or technical departments.
Training-sessions start with a theoretical part, followed by practical instructions at the actual machine or with off-line software.
All related operational, cleaning and possible calibration-routines are dealt with.

Support & Maintenance
Support and maintenance arrangements differ per customer depending on specific requirements or circumstances.
To secure tailor-made service and to prevent discussions afterwards, service arrangements are agreed upon in a service agreement.
This agreement defines clearly the expectations, scope of service and response times.
Typical building-blocks of our standard service agreement include: Beltech Service Desk for telephone support, preservation of system-knowledge and resource-allocation, periodic preventive maintenance, corrective maintenance and service reporting and review.

Ask for details to optimize your service level.

Find out about our advanced services.